POTravelGear Merchandising & Wholesale Return Policy
POTravelGear values our relationship with you. We want you to be completely satisfied with your purchase. If for any reason you wish to return a product purchased through our wholesale company, you may do so under the following policy, which applies to all returns, refunds and exchanges.
Any product may be returned within 15 days of purchase, provided that it is in unused, like-new condition. To return a product, call our Customer Service Center at (510) 569-7969, ext. 3005. Be sure to have your order number handy. We will issue you a Return Authorization Number, which must be clearly marked on the outside of all packaging.
All returned products must be returned in the original packaging, including all items originally packaged with the product including original documentation. Products must be well packed in order to protect against loss or damage.
Defective products can only be returned in exchange for the exact same product or – at the sole discretion of POTravelGear – the purchase price can be refunded to the original method of payment used on the order. For defective products, a return authorization may only be granted within 15 days of the date your product left the warehouse regardless of when you actually took delivery of the product.
Once your return is processed, and is verified to meet the basic criteria above and to be defective, your replacement order will be sent to fulfillment. How quickly your replacement product ships after that depends on product availability.
POTravelGear in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.
Returned products must be shipped to our Distribution Center at:
RDG Concessions Merchandising and Wholesale
2104 Adams Avenue
San Leandro, CA 94577 USA
We will pay for shipping ONLY if the product is being returned due to an error in processing or shipping, or if the product is defective. Otherwise, you are responsible for paying the shipping charges for any items returned or exchanged.
When shipping products back to us, forward to POTravelGear a copy and retain a copy of the tracking number from the shipping carrier for your records, so that all parties can track the shipment. Email tracking information to us at firstname.lastname@example.org. Products returned more than ten (10) days from the shipping date will not be refunded or returned to you. We recommend that you insure the shipment against loss or damage.
A restocking fee of 15% will be charged for all products returned.
Damaged Items and Shortages
Please report any damaged or missing items within seven (7) days of delivery by calling our Customer Service Center from 9AM to 5 PM Pacific Standard Time, Monday to Friday (excluding holidays).
Any refunds issued will be for the purchase price of the returned item(s), including any applicable taxes. Shipping and handling charges are non-refundable. Any rebates associated with the returned products will be voided.
For refunds on products paid for by credit card or debit card, a refund will be issued to the credit / debit card used for the original purchase.
Clearance items and items sold at a discounted price are sold “AS IS” – no refunds, no returns on these items.
You are responsible for all transportation and shipping fees on orders that are refused, returned to sender or un-deliverable by our carrier.
If you have any questions regarding our policies, please call our Customer Service Center at (510) 569-7959 ext. 1019.
Effective Date of Policy: July 1, 2015